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In recent months there have been a few BB members who have lost money to scammers. Please read through these tips that should help make a successful transaction.

Also read Tom's post about scammers:

WARNING: Avoiding scammers on AlfaBB


Seller:

Provide an accurate description of the item. A photograph or photographs will help sell your item or items.

Packaging is crucial to the item arriving safely to the buyer. If you use brown wrapping paper around the package, there is a chance the paper can get torn off by the machinery used at most every sorting facility. This will result in the package not getting to the buyer. The US Post Office will not ship packages with strapping. However, Federal Express and UPS will. Check with them before shipping a package with strapping. I recommend taking pictures of the package while you are packaging it. These can be used show the quality of the packing, should you have an issue with the shipping company.

If using Paypal, do not ask buyers to send the money as a gift as that will affect their chances of a refund should there be an issue with the sale. The best payment option is through Paypal and the Paypal invoicing. Asking for checks from people you don’t know is just asking for trouble.

Offer insurance and delivery confirmation. This protects both of you in the event that there is an issue while the package is in transit. Find out through the shipping company who files a claim and who the is recipient of the claim. I believe in most cases, it is the shipper and not the recipient or buyer. So, if the package arrives damaged or doesn’t arrive at all, it is in the seller’s best interest to offer a full refund and file a claim with the shipping company. Don’t hang the buyer out to dry as that will affect your seller reputation on the BB.

Buyer:

Insist on Paypal to make payments. The seller is usually charged a fee. Some sellers don’t like to have to pay the fee so will ask that you send the money as a gift. Do not send money as a gift as that will take away your right to file a claim if there is an issue with the sale. Use a Credit card as a source of payment. It is a fall back in the event that Paypal does not come through for you. It is especially important to use one when buying items from overseas. Shipping from Italy or Germany can sometimes take more than a month. Since you only have 45 days from the date of purchase, that will leave only two weeks to get an issue resolved.

Insist on insurance, tracking and/or delivery confirmation. This not only lets you know that the package was shipped, but it also protects your purchase. Ask for a copy of receipt from the shipping agent, this is more confirmation that the package was actually shipped.

Should you need to return the item(s), please follow the shipping suggestions under Seller.
 
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