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So, I have an old dm820 meter that I’ve had for years, bought new around 2001 sometime. It all of a sudden started to read AC volts incorrectly and in my efforts to resolve that I had sent off an email to their technical support for ideas beyond the usual internal stuff. I was surprised they even wrote back, but they did. They didn’t offer any ideas on how to fix my old meter. They did ask for a shipping address so they could sent me a warranty replacement!!!!.... :-0 Which just showed up, totally blew my socks off. I can’t say enough good things about this whole experience. Amazing
 

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That's called customer relations. Not often seen these days.
I thought Greenlee only made tools.

BTW: If you keep your shoelaces tied your socks will roll down your leg but they will not come off. :p
 

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Greenlee are owned by Emerson Corporation who are a reputable organization. It is good to see that they honored their lifetime warranty without giving you a hard time.
 
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