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Discussion Starter #1
Three miles after leaving the dealership, after a $616 service that included a 165 point inspection of the car, the turbo dumped all its coolant into the engine and it is toast. Alfa has authorized a new engine and they are supposedly doing the work. However considering the 165 point inspection included the turbo's coolant, and three miles after I left the dealer it all imploded, I asked the dealer...Russell Westbrook in Van Nuys, CA,..to credit me back the $616 dollars for the service. They have so far refused. I also said that I want the Alfa tech specialist who okayed the new engine to have a factory rep inspect all the work before I accept the car back. Certainly having a poorly trained dealer mechanic install a new motor (and all the connections required) is not the same as when the motor is installed at the factory. I want to be sure that every nut and bolt and screw and clip and hose clamp and belt and etc., has been installed correctly. I have seen too many mechanics in life take short cuts, such as not putting back all the screws that hold all the panels under the car.

Once a car leaves the factory, we are all on our own. Alfa has not yet demonstrated they have a dealer/service network worth our money.
 

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71 Berlina 74 GTV 17 Giulia Q4
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After looking at the engine R&R procedure in the factory shop manual you should have a factory tech sign off on the job. It's a procedure not for the faint of heart requiring strict attention and a highly skilled person to do it correctly. May I ask how many miles on your car and what besides the service was done?
 

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Discussion Starter #3
The car had 11,951 miles on it...this was the two year or 20,000 mile service. It was given an oil change (second one, I first had it changed at 5000), brake flush, tire rotation, cabin filter, top off fluids, reset maintenance light...plus "customer requests multi-point inspection." NOTE: Top off fluids. The service manger called me this evening and lied to me, saying they never top off fluids. I told him that was the most absurd thing I have ever heard.

Of the multi-point inspection they again signed off on everything with two notes. The first that the tires were between 4/32 and 6/32 in wear. They said it did not require immediate attention but would soon and quoted me $1200 for tires and $299 for an alignment. I declined since I have a professional tire and wheel place that I use who really know what they are doing.

I did find something on the inspection that I just noticed and that they never said anything about to me when I picked up the car...both rear shocks are leaking fluid. They quote the cost of that as $1348. Probably not as bad as a Porsche, but this is something they did not inform me about at all.

At this point Russell Westbrook is going to have hard time keeping my business...as will Alfa unless I get some real satisfaction from them. If this is Alfa's version of a comeback in the US market, I don't see them lasting another two years.
 

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Seems to me you have a case to address with the Regional (Factory) Alfa Service Rep. You are pounding water uphill with that dealer. At worst, you know you have the ear of someone with authority to make things right. You didn't mention the model.
 

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71 Berlina 74 GTV 17 Giulia Q4
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I took my Giulia in for an oil change @23,000 and brought the oil, filter, and crush ring that I got from Centerline. I didn't have any "oil change required" or any other warnings from the car I just wanted to for sure, positively know when the oil was changed so I'd know when it needed it again. They did a point inspection but I'm sure it wasn't anywhere near 100 points and my bill was eighty something bucks. I know I'll get an up front price if they want to do anything near a 100 point inspection.
 

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Seems to me you have a case to address with the Regional (Factory) Alfa Service Rep.
Here in California, there's another entity that might help you: the Bureau of Automotive Repair. Westbrook can ignore one individual's complaint, but it's tough to ignore a state agency. Don't know if BAR would pursue your case - allowing poor people to get around smog tests seems to be their primary charter - but you can certainly file a complaint against Westbrook through them. See: Welcome to the BAR Online Complaint Form - California Department of Consumer Affairs
 

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Discussion Starter #10
Did you buy the car from this dealership? Is that why you had the multi point inspection? If so, I'd ask the dealership for your money back.
I didn't buy the car from this dealership...which was owned by the Auto Gallery and only recently (last 8 months) was taken over by Russell Westbrook. The behavior of Westbrook's service people is totally unacceptable. Especially trying to lie to me when the exact opposite is stated on their own invoice. I'm not willing to run all over southern California to try and find an honest or even competent dealer. From people I know in Italy, the word is out that Fiat is trying to sell the entire company in order to get out from under the enormous amount of money they have to pay out to the Agnelli family each year. Sadly, my love for what Alfa used to be, has caused me to make the mistake of trusting them again. Their last disasterous
For the car, not the $600 inspection fee.
They refused to refund me the money for the service. Why should a I pay for the oil change when the engine self destructed three miles after they gave it to me? Why should I pay for them to top up the fluids when the coolant run into the turbo three miles after they gave it to me? Why should I pay for an inspection when if they did their job properly the fluid would have been in the tank...not in the turbo. And why pay for the service when the service manager lied to me, saying they never top up fluids...even thought on the invoice they have charged me for doing just that. If you call up Alfa USA you can talk to some very very nice people...but they are not the people you deal with at a dealership. That is what killed Alfa Romeo in the past, and I'm betting that is what will kill them this time. And the worst truth of all is that in Italy, barely 15% of the cars you see on the road are Italian. If they won't buy their own cars, there is something terribly wrong.
 

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Discussion Starter #12
Did you buy the car from this dealership? Is that why you had the multi point inspection? If so, I'd ask the dealership for your money back.
I didn't buy the car from this dealership...which was owned by the Auto Gallery and only recently (last 8 months) was taken over by Russell Westbrook. The behavior of Westbrook's service people is totally unacceptable. Especially lying to me when the exact opposite is stated on their own invoice. I'm not willing to run all over southern California to try and find an honest or even competent Alfa dealer. From people I know in Italy, the word is out that Fiat is desperately trying to sell the entire company in order to get out from under the enormous amount of money they have to pay out to the Agnelli family each year. Sadly, my love for what Alfa used to be, has caused me to make the mistake of trusting them again. Their last disaster co-venture with Chrysler should have taught me a lesson.
 

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Discussion Starter #13
Well Alfa customer service has proved to be no help. I have bumped this up to asking Alfa to buy the car back.
 

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I have had dealings with only three Alfa dealerships, but that was in the seventies, eighties and nineties. All three were top notch. One in particular, Archway Motors in St. Louis, was exceptional. But that was a long time ago.

Quite frankly, after what happened to you, I would not want anyone from that dealership to build a new engine for the car.

As Eric suggest, contact your credit card company. You also have another avenue and that is contacting a lawyer. If Alfa agreed to rebuild the motor, that is admission of responsibility.

I hope for the best resolution for you.
 

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If this is Alfa's version of a comeback in the US market, I don't see them lasting another two years.
John, sorry to say that but you own a very expensive Fiat derivate of the FCA group. It's not an Alfa any more as it's similar with VW and Audi.

The well engineered cars of today are coming from Korea and, partly from Japan (only where no European influence / stake holding exists).

I've worked several years for BMW and know very well how all went down. And it's even worse with some other manufacturers.

Btw, FCA is going to merge with PSA of France, which will get things even worse for the future. They already signed an agreement.
 

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Sounds like who ever owned it before you ran the **** out of it. That happens and I feel for you. However I bought my car new and it now has 29,000 mi on it and has been perfect in every way and the dealer in the north part of Denver has been excellent. Well trained and professional. And as far as Alfa being just like VW and Audi drive those cars and then drive the Giulia. Alfa is still Alfa in every way.
 

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Discussion Starter #17
Sounds like who ever owned it before you ran the **** out of it. That happens and I feel for you. However I bought my car new and it now has 29,000 mi on it and has been perfect in every way and the dealer in the north part of Denver has been excellent. Well trained and professional. And as far as Alfa being just like VW and Audi drive those cars and then drive the Giulia. Alfa is still Alfa in every way.
I got my car new as well. It has 11,951 mi on it and it was perfect in every way...until the turbo sucked all the coolant into the engine, and now is it worth nothing. Even with a new, dealer installed, engine, I won't keep the car. First I am asking Alfa to buy it back or replace it.
 

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Amazing rose tinted backwards glancing glasses. Or spectacles perhaps more appropriately. The current FCA Giulia is so superior in build quality to practically any previous Alfa it is truly remarkable to read these complaints as indicating decline and fall of a great marque. The 164 was a big stride forward in quality from Alfas of yore. But nowhere near current levels. If you've driven a PSA product recently and still think they're awful you're in for s big surprise. Both the Peugeot and the sister Citroen products are wonderful to drive. We should be lucky enough to get some over here. Part of the problem is the market expectations. Sure a Hyundai is a very fine quality automobile but very few of them are any good to drive and they are all butt ugly.

Time to get real here. The Giulia is a brilliant car. End of.
 

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I got my car new as well. It has 11,951 mi on it and it was perfect in every way...until the turbo sucked all the coolant into the engine, and now is it worth nothing. Even with a new, dealer installed, engine, I won't keep the car. First I am asking Alfa to buy it back or replace it.
Why? You just got a new engine. For free. That's a new car, in effect. Parts fail. As long as they are replaced how can you complain? Bonus, the odds of ever getting two duff engines in a row are vanishingly small you know. Your second engine is virtually guaranteed to be a good one, statistically speaking. It's not like flipping a coin you know. The number of duff engines from new is tiny as a percentage of the total.
 

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71 Berlina 74 GTV 17 Giulia Q4
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The Giulia isn't based on any chassis, not Audi, or whatever. Alfa started with a blank sheet of paper and it shows. My Giulia is the best car I've ever owned in every way. I've got just over 25k on the clock and it still looks like it just came off the showroom floor and almost smells like it. I'd start building a relationship with Alfa US and see if that helps. I get the impression they want Alfa to succeed here and hopefully they will work with you. From what you have said it sounds like dealer human error and not a factory fault. Your 600 bucks sounds like what small claims courts are here for. I'd look into that, sounds like you have a bulletproof case. Good luck!
 
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