Join Date: Feb 2012
Location: Sisters, Oregon
Bad day/ good day at the dealership
Today I took my Stelvio in for the first year complimentary service which included oil change, tire rotation, safety inspection. Also there was a recall to reset the ECU. Total mileage was 7882 and purchase date was December 6, 2017. The local dealership charged me for the complimentary service, not the recall. Reason: I was 8 days overdue even though the reserved appointment was made prior to 12/06/18.
I paid since it was evident the dealship was not going to waiver the time.
I called Alfa USA when I got home. They agreed to reimburse the fee charged by the dealership and were quite agreeable.
Considering the amount of expense it has taken to re-establish the Alfa brand in the USA, why would a dealer jeopardize all this gain for a few days.
Alfa recommends 10k miles between oil changes so I was within their mileage but, yes, outside the calendar year.
Happy Alfa USA recognized the folly of this incident.
The dealership carrys a longtime Alfa Romeo supporters name but was sold following his death. The new ownership needs to not embarrass his memory and reputation.
1974 GTV (1969 Tribute)
1993 Spider ( project)
1964 Giulia Sprint. 1966 Giulietta 101 Sprint
1967 Super 1968 GTV 1974 Berlina
1979 Alfetta Mille Miglia 1987 Milano
1953 MGTD 1958 TR3 1962 AH 3000 MKII