Dpes Centerline Respond to Messages? - Alfa Romeo Bulletin Board & Forums
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post #1 of 11 (permalink) Old 06-27-2019, 07:19 PM Thread Starter
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Dpes Centerline Respond to Messages?

I have had good experiences ordering parts from Centerline.
But not so good in getting them to answer questions for me. I recently used their "contact us" link to ask a question about a product. No response. I sent a follow up wondering what was going on. Nothing.
Is this common?

Keeth Lawrence
1988 Spider Veloce
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post #2 of 11 (permalink) Old 06-27-2019, 08:06 PM
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They appear to be much better by telephone or simple email.

I think those "Contact Us" web forms are some sort of web designer's twisted sense of humor. I don't think I've ever found one that works.

Mike
1969 GTV 1750
1966 Super
San Diego, CA

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post #3 of 11 (permalink) Old 06-27-2019, 08:07 PM
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We try to answer all emails the same day they are received. Sometimes more complicated things, such as large quotes or advanced technical questions, may take slightly longer.

I don't know what happened specifically in this instance but you can send an email directly to info [at] centerlinealfa [dot] com and I will get it sorted out ASAP.

Centerline International - Alfa Romeo Parts & Accessories

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post #4 of 11 (permalink) Old 06-27-2019, 08:09 PM
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Joe, I didn't mean to imply you don't answer emails. I've had great experience with direct emails and phone responses. You might want to check out where the messages from your "Contact Us" function on the website end up, though.

Mike
1969 GTV 1750
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post #5 of 11 (permalink) Old 06-27-2019, 08:13 PM
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Quote:
Originally Posted by Alfa69GTV1750 View Post
Joe, I didn't mean to imply you don't answer emails. I've had great experience with direct emails and phone responses. You might want to check out where the messages from your "Contact Us" function on the website end up, though.
Understood and I definitely will.

With online forms, it's a fine line between getting bombarded with spam and not actually getting the emails from your customers. We do receive a large volume of customer emails through our web site form every day, but obviously not all are getting through.

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post #6 of 11 (permalink) Old 06-27-2019, 09:03 PM
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I've been a customer of Centerline since the 80's and have always found they're worth a phone call. Every time I've had a problem or just a question I've found a knowledgeable soul at the other end of the call who is a "real" parts guy and not just a parts picker who can only read to you from a printed instruction sheet. Some shops are admittedly better at email communication than others. My advice is: do what works best.
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Jim . . . '72 Super 1300, '70, 1750GTV, 2nd series,
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post #7 of 11 (permalink) Old 06-27-2019, 09:09 PM
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Quote:
Originally Posted by 180OUT View Post
I've been a customer of Centerline since the 80's and have always found they're worth a phone call. Every time I've had a problem or just a question I've found a knowledgeable soul at the other end of the call who is a "real" parts guy and not just a parts picker who can only read to you from a printed instruction sheet.
I second that!

Mike
1969 GTV 1750
1966 Super
San Diego, CA

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post #8 of 11 (permalink) Old 06-27-2019, 10:07 PM
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I always phone in orders at Centerline Alfa because I want to know if they have stock. I have them put together large orders and have them email the results to me. I always place the order using a phone call. I have been buying Alfa parts since 1968 and in the old days was able to purchase parts directly from Alfa Romeo Inc. when they had a warehouse in El Segundo, CA.
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post #9 of 11 (permalink) Old 07-10-2019, 09:37 AM
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I've never gotten a response when signing up for a part when it's out of stock. I always try and support vendors that I have some commonality with. But when another vendor has a better return policy and can sell a part for $39.89 and ship it to me from the UK and the total ends up being cheaper than buying here for $72.50 I have to go with the UK vendor. I've returned stuff to Centerline and it has to be exactly within their protocol otherwise tough luck. On the other had I bought the stainless windshield trim for a gasket windshield from Classic and kept it for over a year before I tried to use it. Turns out it was bent and would not fit. They promptly sent me another one. They took a set of pistons back because I changed my mind, sent me a return label and that was that. Call me a Capitalist.

The passenger seat is 15 miles an hour faster than the drivers seat.

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post #10 of 11 (permalink) Old 07-10-2019, 09:43 AM
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For centuries the British spirit of mercantalism defined international commodities trades. They haven't lost their touch.

Jim . . . '72 Super 1300, '70, 1750GTV, 2nd series,
'62, Lancia Flaminia Zagato3c, 2nd series
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post #11 of 11 (permalink) Old 07-10-2019, 03:54 PM
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I call you a realist!

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