Vintage Customs: Customers Beware - Page 8 - Alfa Romeo Bulletin Board & Forums
 84Likes
Reply
 
LinkBack Thread Tools Display Modes
post #106 of 178 (permalink) Old 04-08-2018, 06:59 AM
Trained (ex)Professional

1953-2018 RIP

Platinum SubscriberAdministrator
 
papajam's Avatar
 
Join Date: Feb 2003
Location: New Jersey USA
Posts: 16,232
It is a shame that one long time BB regular believes that the rules do not apply to him. Specifically, creating other accounts so as to keep his regular user 'reputation' intact. Sorry, doesn't work that way whether you want to believe it or not.

The result of your selfish actions has resulted in not only your posts from other accounts being deleted but the closure of this thread. Should you start a new thread, or post to any thread using a false ID, you will be permanently banned and your regular user name made public.

My apologies to all for having to take this course on account of the actions of one person.

Jim
Administrator
ossodiseppia likes this.

Jim

Series 2 USA 1750 GTV (in Series 1 European clothing)
papajam is offline  
Sponsored Links
Advertisement
 
post #107 of 178 (permalink) Old 04-19-2018, 08:40 AM Thread Starter
Registered User
 
cavilry's Avatar
 
Join Date: Jun 2009
Location: Santa Cruz, CA
Posts: 157
First off, thanks to Jim for being willing to reopen the thread so that I could update everyone.

So...an update for everyone. Not that anyone will be even slightly shocked by it.

As a recap, I went up to Tacoma to inspect the car on March 29th and had a hit list of items for Daron to address. Sure enough, he forgot that list so I had to shoot him a reminder the next week. He had told me the "first or second week" of April but I could tell at the time that the 1st week wasn't possible. Silly me, I hoped for the 2nd week to happen.

So, I've been calling every Wednesday (my assigned time) to ask for an update. Daron's reply is the same every time "ahhh, you again!! I can't wait to get this car done so you stop callin me! (he says it light-heartedly, though I know there is truth to it)" To which I reply "me to" and then he goes on to say "all I have to do is____" and lists the same list I provided him back at the end of March. The work that Ariel could do (trim, emblems, etc.) has been done but nothing on Daron's list has been done. It's been "up on the lift" more times than I can count...I just don't know.

He now SWEARS I will get a call from his delivery guy this week to arrange pickup on Monday or Tuesday...I really don't know what to expect but with my new job I don't have the mental bandwidth to freak out too hard on him. I just really hope this nightmare can end at some point.

1972 GTV- Terry Tinney-built motor/transmission, Custom 1750 Interior, and a whole lotta love
cavilry is offline  
post #108 of 178 (permalink) Old 04-19-2018, 11:26 AM
PSk
Registered User
 
Join Date: May 2003
Location: Tauranga New Zealand
Posts: 11,551
Send a message via AIM to PSk Send a message via Yahoo to PSk
Great that you are now calling him; I'd call him on Monday, Tuesday, Thursday and Friday as well, and threaten to escalate to two calls a day ... The squeaky wheels gets the oil ...

Currently you are easy to ignore as it is only one phone call a week he has to deal with.
Pete
JJr likes this.

'71 1750 Series 2 GTV:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
156 Series 1 v6 ... and remember it's all just opinions
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
PSk is offline  
Sponsored Links
Advertisement
 
post #109 of 178 (permalink) Old 04-19-2018, 11:47 AM
Registered User
 
Tom Frasca's Avatar
 
Join Date: Dec 2016
Location: New York
Posts: 1,752
Garage
Quote:
Originally Posted by willwiser View Post
As I read through this thread, the elapsed time here is the biggest issue from my point of view and it has been too long for the finish...but...on the labor time...having experience as a mechanic in different forms, when something is disassembled by another person/entity it significantly increases the time required to finish a job. By count, there were at least 5 different people/orgs involved in the restoration. Things have passed through 5 different hands/ labeling/sorting systems, and that assumes that everything is actually there. Even seemingly trivial jobs of finding screws, missing or mislabeled parts or ensuring something was done correctly can be time consuming. A screw broke off in the wrong place can take an hour or even more to correct. An unanticipated electrical problem can take a couple of hours to get straightened out. Inevitably some of the parts that are missing are the ones that are not reproduced and/or are hard to find. Even experts make mistakes that need correcting by others if they are to be responsible for the final project.

Someone noted somewhere why unfinished projects are so inexpensive to buy...this is a major reason why. Even when familiar with a car/marque, the time to complete adds up quickly and is rarely worth paying someone to finish, though the prices on these cars are beginning to warrant picking up basket cases (which seem to follow me home, though they are complete cars).


It is great news that you will be getting the car back soon and I bet that the driving experience will make this part of the journey a distant memory, enjoy the ride.
BINGO!!! A "newer customer" comes into my godson's shop, drops off a Spyder (daily driver) with a loose door pull. (scheduled appointment..customers thinking a loose attachment, I imagine). Six hours later, including welding fabrication and reassembly.
So how do you bill a guy $800-900, labor + materials for (no matter what you tell them) the customer thought it was just a loose fastener

The older I get.. the faster I was....
Tom
Tom Frasca is offline  
post #110 of 178 (permalink) Old 04-19-2018, 11:56 AM
Registered User
 
nealric's Avatar
 
Join Date: Jun 2014
Location: Houston
Posts: 1,013
Garage
Quote:
Originally Posted by Tom Frasca View Post
BINGO!!! A "newer customer" comes into my godson's shop, drops off a Spyder (daily driver) with a loose door pull. (scheduled appointment..customers thinking a loose attachment, I imagine). Six hours later, including welding fabrication and reassembly.
So how do you bill a guy $800-900, labor + materials for (no matter what you tell them) the customer thought it was just a loose fastener
Seems to me it could have been communicated fairly quickly and easily that it was not merely a loose fastener. Customer could be given the option of paying for the fabrication or not rather than being surprised with a big bill.
Anfanuts likes this.

1986 Spider Veloce Turbo
nealric is offline  
post #111 of 178 (permalink) Old 04-19-2018, 12:10 PM
Registered User
 
Join Date: Feb 2010
Location: Newport Beach, CA and Melbourne, Aus.
Posts: 1,273
Quote:
Originally Posted by Tom Frasca View Post
BINGO!!! A "newer customer" comes into my godson's shop, drops off a Spyder (daily driver) with a loose door pull. (scheduled appointment..customers thinking a loose attachment, I imagine). Six hours later, including welding fabrication and reassembly.
So how do you bill a guy $800-900, labor + materials for (no matter what you tell them) the customer thought it was just a loose fastener
I suspect the answer here is we generally buy things off people we trust, or at very least we subconsciously apply a trust level to each transaction and handle accordingly. Be it a coffee from Starbucks or a house.

That trust of course comes from several places and the reaction of the other party when presented with a quote - estimate - of $800-$900 for a loose door pull is going to be based on how much we have gone about building that trust. All sounds sales school theory I know but successful people do it all the time, whether they know it or not.

Alister
1973 105 GTV (Alfa #6 of 19 owned)
Aggie57 is offline  
post #112 of 178 (permalink) Old 04-19-2018, 01:25 PM
Registered User
 
Tom Frasca's Avatar
 
Join Date: Dec 2016
Location: New York
Posts: 1,752
Garage
Quote:
Originally Posted by nealric View Post
Seems to me it could have been communicated fairly quickly and easily that it was not merely a loose fastener. Customer could be given the option of paying for the fabrication or not rather than being surprised with a big bill.
You must have read over the part."..no matter what you tell them..."... that included a worse case scenario, my point is an expectation- loose pull= looses fitting in the client's mind.. (BTW the shop ate a lot of the bill...) One day if we meet over a beer ..I will regale you with the $25,000 GTO exhaust stud replacement...
ossodiseppia likes this.

The older I get.. the faster I was....
Tom
Tom Frasca is offline  
post #113 of 178 (permalink) Old 04-19-2018, 06:27 PM
Richard Jemison
Platinum Subscriber
 
Alfar7's Avatar
 
Join Date: Apr 2005
Location: Pensacola, Fl. U.S.A.
Posts: 7,038
This thread!

Don`t you guys think this thread has way overrun it`s course.

No one should venture into a relationship with this shop after all this vitriol.

Papajam. Shut this off!

Richard Jemison
RJR Racing

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

"When you are dead you don`t know it.
Only those around you are distressed.
Same with stupid"
Alfar7 is offline  
post #114 of 178 (permalink) Old 04-20-2018, 09:33 AM Thread Starter
Registered User
 
cavilry's Avatar
 
Join Date: Jun 2009
Location: Santa Cruz, CA
Posts: 157
Quote:
Originally Posted by Alfar7 View Post
Don`t you guys think this thread has way overrun it`s course.

No one should venture into a relationship with this shop after all this vitriol.

Papajam. Shut this off!
I mean...I get people messaging me directly for an update so I assume people are actually interested in the outcome, which still has not been reached...

1972 GTV- Terry Tinney-built motor/transmission, Custom 1750 Interior, and a whole lotta love
cavilry is offline  
post #115 of 178 (permalink) Old 04-20-2018, 09:43 AM
Registered User
 
Pat Braden's Avatar
 
Join Date: Aug 2006
Location: Dexter, Michigan USA
Posts: 4,631
Vintage Customs

Quote:
Originally Posted by Alfar7 View Post
Don`t you guys think this thread has way overrun it`s course.

No one should venture into a relationship with this shop after all this vitriol.

Papajam. Shut this off!
I also was surprised to see additional posts after Papajam's post of 4/8/2018. I assumed from the post that the thread had been locked after he posted.

I wondered if one of the poster's that I don't recognize since his post was our mysterious name-changing poster.

Cheryl
(Not an authority nor SME on anything, just PATSYF)
Pat Braden is offline  
post #116 of 178 (permalink) Old 04-20-2018, 04:15 PM
JJr
Registered User
 
JJr's Avatar
 
Join Date: Dec 2014
Location: Reno NV
Posts: 321
Garage
Quote:
Originally Posted by Alfar7 View Post
Don`t you guys think this thread has way overrun it`s course.

No one should venture into a relationship with this shop after all this vitriol.

Papajam. Shut this off!
Your statement is the exact reason this thread should keep going.
JJr is offline  
post #117 of 178 (permalink) Old 04-20-2018, 04:40 PM
Registered User
 
alfaman's Avatar
 
Join Date: Feb 2004
Location: long beach, ca
Posts: 796
Quote:
Originally Posted by Alfar7 View Post
Don`t you guys think this thread has way overrun it`s course.

No one should venture into a relationship with this shop after all this vitriol.

Papajam. Shut this off!
i for one would like to see it go on until the car is delivered...and a review of the work posted...too far invested at this point not to know the final outcome
jantar, JJr, spiderJohnNH and 1 others like this.

1969 spider
alfaman is offline  
post #118 of 178 (permalink) Old 04-20-2018, 05:20 PM
Registered User
 
Tom Frasca's Avatar
 
Join Date: Dec 2016
Location: New York
Posts: 1,752
Garage
Being new to ABB ...I find the technical info from others real-world experiences invaluable. That said, I think it is refreshing to see the community stand by a subscriber in difficult times and offer support, opinion, and empathy.
ossodiseppia likes this.

The older I get.. the faster I was....
Tom
Tom Frasca is offline  
post #119 of 178 (permalink) Old 04-23-2018, 09:41 AM Thread Starter
Registered User
 
cavilry's Avatar
 
Join Date: Jun 2009
Location: Santa Cruz, CA
Posts: 157
Howdy all! Hope everyone had a great weekend.

Well, normally Monday's suck, but today I got a little miracle...I received a call from Ariel at VC and he handed me over to Brian, the delivery driver. The car is going on a truck today and will be in my hands tomorrow night or early Wednesday morning. I don't know that Daron is still covering half of the delivery as he promised, but I will argue that out with him later. I just can't believe I will have my car back!!!!!
PSk, davbert, horsewidower and 1 others like this.

1972 GTV- Terry Tinney-built motor/transmission, Custom 1750 Interior, and a whole lotta love
cavilry is offline  
post #120 of 178 (permalink) Old 04-23-2018, 09:44 AM
Registered User
 
ECARRILLO's Avatar
 
Join Date: Dec 2002
Location: Back in the Motor City
Posts: 1,393
Excellent news, hope you get your car back soon!

Eliseo Carrillo
105.30....Scalino
101.23....Little Green Spider - now back home with Dr. Rex
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
ECARRILLO is offline  
Reply

Tags
crooks, restoration shop, shop, vintage customs

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Alfa Romeo Bulletin Board & Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome