Because that's just the way the body-shop business works! I don't mean to sound unkind, but you've been dealing with this project for going on 3 years and you haven't yet figured this out . . .? Sure, there are some shops that have incorporated the kind of customer communications we'd all like to see.
Oh believe me, I've figured it out. It's why I call every Wednesday at 9AM. Sure, communication, or lack there of is one of my many gripes with Daron. That, however, was not why this thread was started. It's because they have taken 30 months (and counting) longer than they committed to, are 70%+ over budget, regularly disappear, and yes, don't communicate with me.
I find the statement made to me by Daron insane "How about this, call me each week at 9AM on Wednesday. That will keep me working on your car." THAT is what keeps you working on my car? Not the fact that you committed to doing it, not the fact that I am paying you to do it?
Again, my most recent point is simply that I don't understand how businesses can stay afloat like this. Seeing many of the replies on this thread explains it: people are willing, not only to accept it, but to defend the practice. And I guess I am complicit in that...3 years later and he still has my car.
UPDATE on the car: I was supposed to get a video on Monday of him driving the car to show it was running and being broken in...instead I got a video of the headlights being turned on...I guess that's something.