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Dpes Centerline Respond to Messages?

2K views 10 replies 7 participants last post by  101/105guy 
#1 ·
I have had good experiences ordering parts from Centerline.
But not so good in getting them to answer questions for me. I recently used their "contact us" link to ask a question about a product. No response. I sent a follow up wondering what was going on. Nothing.
Is this common?
 
#3 ·
We try to answer all emails the same day they are received. Sometimes more complicated things, such as large quotes or advanced technical questions, may take slightly longer.

I don't know what happened specifically in this instance but you can send an email directly to info [at] centerlinealfa [dot] com and I will get it sorted out ASAP.
 
#5 ·
Understood and I definitely will.

With online forms, it's a fine line between getting bombarded with spam and not actually getting the emails from your customers. We do receive a large volume of customer emails through our web site form every day, but obviously not all are getting through.
 
#6 · (Edited)
I've been a customer of Centerline since the 80's and have always found they're worth a phone call. Every time I've had a problem or just a question I've found a knowledgeable soul at the other end of the call who is a "real" parts guy and not just a parts picker who can only read to you from a printed instruction sheet. Some shops are admittedly better at email communication than others. My advice is: do what works best.
 
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#7 ·
I've been a customer of Centerline since the 80's and have always found they're worth a phone call. Every time I've had a problem or just a question I've found a knowledgeable soul at the other end of the call who is a "real" parts guy and not just a parts picker who can only read to you from a printed instruction sheet.
I second that!
 
#8 ·
I always phone in orders at Centerline Alfa because I want to know if they have stock. I have them put together large orders and have them email the results to me. I always place the order using a phone call. I have been buying Alfa parts since 1968 and in the old days was able to purchase parts directly from Alfa Romeo Inc. when they had a warehouse in El Segundo, CA.
 
#9 ·
I've never gotten a response when signing up for a part when it's out of stock. I always try and support vendors that I have some commonality with. But when another vendor has a better return policy and can sell a part for $39.89 and ship it to me from the UK and the total ends up being cheaper than buying here for $72.50 I have to go with the UK vendor. I've returned stuff to Centerline and it has to be exactly within their protocol otherwise tough luck. On the other had I bought the stainless windshield trim for a gasket windshield from Classic and kept it for over a year before I tried to use it. Turns out it was bent and would not fit. They promptly sent me another one. They took a set of pistons back because I changed my mind, sent me a return label and that was that. Call me a Capitalist.
 
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