My feeling is that FCA Italy just didn't figure out how to run quality dealerships, as the Asians have done for a long time. If you are going to sell upscale automobiles, do a decent job of acknowledging customer concerns, drop snobbishness, and make people feel welcome, esp with efficient/competent service.
Our friend in Hartford with a Camry (not even an upscale car, lol) has always feel like the dealership really cared when she brought the car in for a service or an infrequent problem or concern. They ushered her in, always had the correct answers, and got her car out in very short order. They knew the cars, and offered no excuses. When it came time to replace it, she said that there was no question, the dealership quality made the difference. They never blamed her for anything.
1989 Milano, Shankle Sport
1991 164S, stock
1994 164LS (~Q)
1972 Morgan 27
previously owned since 1964:
62 Morris MiniMinor 850, 67 Austin 1275 Cooper S (Downton 3/4 race), 64 Giulia Sprint GT (1st red one made), 72 Fiat 128 Sedan, 75 Alfetta Sedan, 78 Alfetta Sedan, 78 GTV, 81 GTV6, 86 GTV6
Last edited by Del; 08-17-2019 at 09:36 AM.