[RandallM]

I manager Call Centers. Not the ones you call into and hear a Pakastani saying "Thank you for calling, my name is John Wayne."

I've made my living at keeping Call Centers in the US. Providing great customer service, while staying profitable and paying the call takers a decent wage.

I've scaled down from the 500 seat 7/24 centers to a little one where I no longer need to work 60 hours a week and now get three day weekends. I call it my semi-retirement job.