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I do not usually air my communications with AlfaStop customers in public, but I feel able to do so in this case since you are no longer a customer of AlfaStop.
I was surprised to see your mail on the Yahoo 750-101 group within hours if not minutes of our conversation last Thursday. It seems from your posting & from our conversation that you do not recall events as I do, or that you choose to forget them.
You first contacted me in August 2005. From then onwards you contacted me fairly regularly, asking for product information & also trying to get me to reveal my supplier details & complaining about the shortcomings of various parts which you had bought in Italy.
Not once during many telephone conversations was there any discernable sign of an enthusiasm or passion for the Giulietta cars.
In April / May 2008 you were finally ready to order place an order, but you then wanted the items sent to a company in another country & not to pay any VAT (sales tax). I was unable to take payment by credit card for such a 3-way transaction since it was not permitted by the credit card company rules. You asked if the company in the other country could wire the payment & I agreed, although this entailed additional work as that company required a pro-forma invoices etc. before they would issue a payment instruction to their bank. I complied with your request & payment was eventually received.
Soon afterwards I received a call from you, informing me that you had received the parts. I enquired if everything was OK & you replied "not exactly", or words to that effect. I asked what the problem was & you replied that the parts were not original Alfa Romeo parts, to which I replied that I do not claim to supply original Alfa Romeo parts.
I asked you what the particular problems were & you stated that the radiator mounting bolts which I had supplied to you had a thread length which was different from that of the original bolts. I asked if that affected using the bolts & you confirmed that it did not but that you thought that I ought to know that I was selling parts which were not correct… You then made some other minor comments which I do not recall in detail.
You then enquired about some other parts. My patience was then at an end after a prolonged exposure to your whinging & negativity. I politely stated that I really did not wish to supply you any more & suggested that you seek an alternative supplier.
You seemed taken aback at this & asked me why. I replied that I had already had about 30 phone conversations with you & about 20 faxes or e-mails. You did not dispute these estimates. This had resulted in an order of around GBP300.00.
I therefore was somewhat surprised when you called me out of the blue last Thursday & asked about some parts which you had seen on the AlfaStop website & spoke to me as though we were in regular contact. I politely re-stated that I did not wish to supply you. You asked why & I reminded you of the problems during our previous transaction. We then closed the conversation relatively cordially under the circumstances, or so I thought.
So I find it hard to comprehend why you immediately wrote to several internet boards stating that you were confused at my attitude...
Nothing has happened in the last week to make me reconsider my decision of last year. I would make the same decision today under similar circumstances.
No doubt some members reading this might appreciate that there can be two sides to a story & that, just as a customer can choose not to use a particular supplier, so a supplier can also choose not to have a particular individual as a customer.
I consider that my communications with you are now at an end.
Tony Stevens
AlfaStop
England
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